Shopping Service Terms

You choose items from our catalog. We buy them for you from retailers in India, pack them and ship them to you. We keep no stock. We start buying only after your payment has gone through and your order is confirmed.

We act as your buying agent, as explained in the Terms of Service. The items are the everyday products you would find in an Indian shop, not our own brand.

For each item you choose a tier:

• Standard — regular, well-known local brands that meet the item's specification.
• Premium — a set of brands we have approved for that item, chosen for quality or wider recognition.

Our promise is the tier and the specification, for example the type of dal and the pack size. It is not a particular brand name. Where we state a brand for an item, that is the only case in which we promise it.

For an item you can pick a preferred brand from its approved list and add notes for the buyer. We try to follow both. A preference is a request, not a guarantee, because shops stock different things on different days. A preferred brand never changes the price we charge you.

Shops run out of things, so some changes are normal. Here is how we handle them:

• A different brand, same tier. If your brand is out of stock, we buy another brand in the same tier and the same specification, based on what is available. We do this automatically, so your order is not held up.
• A different size. If we can only find a different pack size, we tell you before dispatch. If you do not want it, tell us before dispatch and we refund that item.
• Nothing suitable. If we cannot find a like-for-like replacement, we remove the item and refund it.

We never swap you from Standard to Premium or the other way without telling you. The full list of cases is on Cancellations & Refunds.

The total you pay at checkout is made up of:

• the estimated cost of the goods
• our service fee, a fixed charge plus a percentage that reflects the work involved
• packaging
• shipping, at the courier's rate with no margin from us
• optional insurance, if you add it

Everything is shown before you pay, in rupees. The service fee, packaging and shipping are final once you pay. Only the item cost can change, as explained next.

The price shown for an item is our best estimate of what it costs in India today. It is not a fixed price and not a ceiling. Shop prices move, and we settle the difference openly:

1. You pay the estimate, together with the fees above.
2. We buy your items and keep the purchase bills.
3. We compare the real cost of the items with the estimate.

• If it costs less, we credit the difference to your wallet.
• If it costs more, we email you a payment link for the extra amount. It is valid for 72 hours. We never charge your card again without your say. If you decide to cancel, or the link is not paid in time, the order is cancelled and the rules on Cancellations & Refunds apply.

The difference is worked out on item cost only. It never changes the service fee, packaging or shipping.

Each destination has a maximum weight for one parcel, and some also have a minimum. We show the limits in your cart. We ship your order as a single parcel and do not split it. If your basket is too heavy, remove something or place a second order. If a minimum applies and it is too light, add more items.

Some items are not available for certain countries because of import rules, and some categories are restricted everywhere. We do not offer those items in your cart. If we find a problem after you order, we remove the item, tell you, and refund it. See Shipping & Customs.

Where we show how an item's price compares with the price in your country, it is for information only. It uses prices we looked up at a certain date, may be out of date, and never changes what you pay.