Terms of Service

Home Trolley is operated by Kalam Tech Studios, 355 Janakapuri Layout, Near Railway Station, Hosur, Tamil Nadu - 635109, India. Company registration: in progress.

Write to us at hello@hometrolley.com. We reply within 1 business day.

We are a service provider that acts for you. We are not a shop and we do not sell you goods from our own stock. When you order, you ask us to buy items from Indian retailers, or to receive and forward packages you bought yourself, and to ship them to you. We charge a service fee for that work.

The goods are yours from the moment we buy them on your behalf. The shops we buy from sell to us as your agent, and any dispute about a shop's own product or return policy stays between you and that shop.

• Catalog Shopping — you pick items from our catalog and we buy them for you in India. See the Shopping Service terms.
• Parcel Forwarding — you shop on any Indian website, have it delivered to our India address, and we receive, inspect, store and forward it. See the Parcel Forwarding terms.
• Combined dispatch — catalog items and forwarded packages sent together in one parcel with one checkout and one shipping charge.
• Delivery — Standard or Express delivery. See Shipping & Customs.
• Wallet — store credit we give you, for example when an item costs less than we estimated. See Cancellations & Refunds.

• We, us — Kalam Tech Studios, trading as Home Trolley.
• You — the person placing an order or using our services.
• Goods — the items we buy for you or forward for you.
• Order — a request you submit at checkout, for catalog items, a forwarding dispatch, or both.
• Importer — the person named on the parcel for customs in the destination country. That is you, as explained in Shipping & Customs.
• Site — hometrolley.com and related pages.

You must be at least 18. Give us accurate details and keep your sign-in secure. You are responsible for what happens under your account, so tell us straight away if you think someone else has used it.

Submitting an order is a request to us. We accept it when we send you an order confirmation email, and that is when the contract between us begins. We may decline an order, for example if we cannot verify payment or an item cannot be sent to your country, and if we do we will refund anything you have paid.

Everything is priced and charged in Indian rupees (₹). If you pay with a card issued in another currency, your bank or card issuer converts the amount and may add its own charges, which we do not control.

Payments are processed by Razorpay. We do not see or store your card details. At checkout you pay the full total shown: the estimated cost of the goods, our service fee, packaging and shipping. The service fee, packaging and shipping are final once you pay. The item cost is an estimate that we settle against the real purchase price, as described in the Shopping Service terms.

We ship through carriers we select and give you tracking once your parcel is dispatched. Delivery times are estimates, not promises, because customs and postal services are outside our control. We take responsibility for your parcel until it is delivered to you, and our promises if it is lost or damaged are set out in Cancellations & Refunds.

You can cancel for free until we confirm your order. After that, what happens depends on the situation, and we have set each case out in a table on the Cancellations & Refunds page. Nothing in these terms takes away rights the law of your country gives you as a consumer.

Some goods cannot be shipped or imported, and the rules differ by country. It is your responsibility to check that what you order may lawfully be brought into your country. We may remove an item from an order, or refuse a package for forwarding, if we think it breaks the rules, and we will tell you when we do.

Please do not scrape the site, try to break or reverse-engineer it, or use it for anything unlawful. If someone seriously or repeatedly breaks these terms we may suspend their account, and we will tell them why.

We will do our work with reasonable care and skill. If we fall short, our liability for any single claim is limited to the amount you paid us for the order concerned. We are not liable for indirect losses, or for delays caused by customs, carriers or events outside our reasonable control.

This limit does not apply where the law does not allow it, for example for fraud, or for death or personal injury caused by negligence, and it does not affect your statutory consumer rights.

The text, design, logo and software on the site belong to us or our licensors. Please do not copy or redistribute them without our written permission.

We may update these terms. We will email you before a material change takes effect. An order you have already placed stays under the terms that applied when you placed it. If you keep using the service after a change takes effect, you accept the new terms.

These terms are governed by the laws of India, and the courts at Hosur, Tamil Nadu have jurisdiction. If you are a consumer, you keep the mandatory consumer protections of the country where you live, and you may bring a claim in its courts.

Before anything formal, please write to us at hello@hometrolley.com. We would like the chance to put it right.